Thank you for your interest in training with Minerva. This document tells you the terms and conditions on which we provide our training.

Minerva Training and Consultancy Ltd (Company Registration Number 15381283 . Registered at 7 Bell Yard, London WC2A 2RJ. You can contact us by emailing enquiries@consultminerva.co.uk or by calling ‎+44(0)20 8087 1676

Our Training Courses

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.  Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, and if to the extent local laws are applicable.  

• Our training courses are designed to provide knowledge and skills for health and social care workers, and for the corporate sector.

• Our training is delivered ‘inhouse’ or ‘remotely’.

As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

• Trick, defraud, or mislead us and other users.

• Circumvent, disable or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any content or enforce limitations on the use of the Services and/or the content contained therein.

• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the services.

• Use any information obtained from the Services in order to harass, abuse, or harm another person.

• Make improper use of our support services or submit false reports of abuse or misconduct.

• Use the Services in a manner inconsistent with any applicable laws or regulations.

• Engage in unauthorized framing of or linking to the Services.

• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.

• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.

Services Management

We reserve the right, but not the obligation, to (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof.

 Postponement and Cancellation

• If you, our customer, needs to cancel or postpone the agreed training courses(s) you should do so in writing, by emailing  enquiries@consultminerva.co.uk

• In the event of a postponement or cancellation in the below timeframes, Minerva may still incur costs. Therefore, if you postpone or cancel a course, you will be charged:

• 25% of the fee if you cancel or postpone 16-30 days ahead of the course’s start date

• 75% of the fee if you cancel or postpone 15-8 days ahead of the course’s start date

• 100% of the fee if you cancel or postpone 0-7 days ahead of the course’s start date

• Although only ever done so as a last resort, if we, Minerva, need to cancel or postpone a training course, we can do so any time. We will let you know in writing, and we will also attempt to contact you by telephone. We will not be liable to pay any costs incurred by you if we have to cancel or postpone a training course.

Charges and Payments

• We will invoice you once the Booking Confirmation is completed. If you require a purchase number to be stated within the invoice, you will provide this to us within the booking form.

• The charges for our inhouse training courses are inclusive of any travel cost and therefore a separate charge for travel and subsistence will not be made within the United Kingdom, unless excessive costs are likely. In addition, if the course is delivered outside the United Kingdom we reserve the right for additional travelling expenses reasonably incurred by the trainer.  This will be agreed in advance of confirming your booking, in writing.

• Prices quoted are exclusive of VAT which will be shown separately on the invoice. All training courses are subject to VAT at the standard rate (20%).

• You will ensure that each invoice is paid in full within 30 days of the date of the invoice, you will pay by BACS according to the invoice.

• Without prejudice to any other rights or remedies within this contract, we may seek recovery of an unpaid invoice by starting legal proceedings.

• If the course fee is not paid at least 7 days prior to the date on which the course is scheduled to take place we reserve the right to cancel the Delegate(s) place(s) and cancel the course.

Intellectual Property Rights

• We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services.  We retain all Intellectual Property Rights for our training courses. We also retain the Intellectual Property Rights for any materials created by us (or by a third party on our behalf) specifically for the agreed training course(s).

• Unless you have our express written permission to do so, you are not allowed to:

• Reproduce (e.g., Photocopy) our training course materials

• Share our training course materials with others outside of the organisation

• Deliver our training content to others, either within or outside of the organisation

• Sell our training content or materials

• Adapt our training content or materials

• Put our training course content and materials on the Internet

• Record our training courses

Confidentiality & Data Protection

• We will use any personal information you give us (both your own and any training delegates) to:

• Deliver the training to you

• Process your payment for the training

• Give you information about any of the other training courses and consultancy we offer. You can stop receiving this extra information at any time by contacting enquiries@consultminerva.co.uk or by calling
  ‎+44 (0)20 8087 1676.

• Request/gather feedback on our training immediately after the session and in future (e.g. a 6-month follow-up survey) from the date of the session for evaluation and quality purposes.

•  Your personal information will be processed as per our Privacy Notice which can be accessed via our website or provided on request.

• We will only share your personal information with third parties when the law requires us to do so

10. Modifications

Any modification of this agreement will only be binding if evidenced in writing and signed by both parties.

Force Majeure

• Neither party shall have any liability for any failure to perform or delay in performing any of its obligations under this Agreement if and to the extent that such failure or delay is caused by reasons, circumstances or events beyond the reasonable control of that party.

• If a party is affected by any circumstance or event of circumstances beyond the reasonable control of that party, that party shall notify the other party as soon as reasonably practicable and the parties shall each use all reasonable endeavours to minimise the impact on the obligations that are affected.

Contact us

In order to resolve a complaint regarding the services or to receive further information regarding use of the services, please contact us at enquiries@consultminerva.co.uk